Frequent Asked Questions

What If I'm Not Feeling Better

 If your treatment plan isn't working for you, follow up with primary care provider or be seen at the nearest Emergency Room.

Do I Need To Make An Appointment

No, simply click on "Waiting Room" and  somebody will contact you via instant message, gather some information, and get you ready for the provider.

What's Included In My $25 Visit

 A visit includes a customized treatment plan from a certified nurse practitioner. Every treatment plan includes your diagnosis, recommended medications – including a prescription if needed, and what to expect when following your plan 

How Can You Diagnose Me Without Seeing Me In Person

 

 We use the latest research and evidence-based science to treat only conditions safe for online care.

We’ll ask you questions about your symptoms and medical history, just like the ones you’d hear in a doctor’s office or at urgent care, but online. If needed, we’ll ask for a few pictures to help diagnose your condition.

What Types Of Prescriptions Can You Prescribe

 Our nurse practitioners can prescribe medications for most common medical conditions. Your treatment plan may include over-the-counter or prescription medications like antibiotics, antivirals or antifungals. We also prescribe birth control and emergency contraception. 

What Don't You Prescribe

 We don’t currently prescribe or refill   medications that are  controlled by the Drug Enforcement Agency (e.g. narcotics specifically opiates for pain or benzodiazepines for anxiety). 

Can I Request A Refill On My Prescriptions

Yes we can refill prescriptions 

Can I Be Treated For Two Conditions At Once

 Yes, we can treat you for multiple conditions in one treatment plan if they are related such as an ear pain and a cold. For two separate conditions such as acne and flu, we'll ask that you complete two separate interviews so we can create two unique treatment plans. 

Do You Treat Children

Yes, we see 5 years old and up accompanied by the parent for our online urgent care. With our direct primary care we are able to see all ages since we can conduct in person  exams.

Can I Complete My Interview With A Phone Call

Yes, some conditions might require a picture sent via email or text message or a telemedicine visit.

Do You Accept Insurance

No, we only accept credit cards and FSA/HSA

If I am Traveling Can I Make An Appointment With HFH

Yes, only if you are physically in the state of Arizona